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Policies updated July 24, 2020
There will be exceptions to our new policies.
Policies updated July 24, 2020
There will be exceptions to our new policies.
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. This card will be charged an initial reservation fee of 25.00. We hold this information as part of our cancellation policies. On the date of your scheduled service this 25.00 initial charge will be deducted from your total. Thereafter, all services will be charged upon checkout, guests may choose their method of payment. Details of our cancellation policy are provided below.
If your desired day or time of appointment is not available, please let us know if you would like to be placed on our cancellation list. When appointments are canceled or rescheduled we will call clients on this list to offer them these appointments.
*Please notify us of any health conditions, allergies***, sensitivities to aromas or ingredients, injuries, recent surgeries/procedures, pregnancy** or special needs which may affect your services when you schedule your appointment.
*Please notify your provider of any changes in your scalp or skin condition and any medication(s) that you are now taking or applying to your skin that could affect your service.
*Please note that we do not perform 1st trimester pregnancy massage.
*We offer skin patch testing prior to your scheduled service to clear any allergy concerns. Please ask our receptionist when booking your appointment.
CANCELLATION POLICY AND FEES
We understand that life happens with work, kids and everyday tasks. It is our commitment to you to provide you with exceptional service from the moment you schedule your appointment. We aim to provide our clients the highest quality service and we pride ourselves on our exceptional staff. Your spa treatment times are reserved especially for you. When you make appointments, our staff is waiting to meet you, as you are with them. Often, other clients want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).
Should you need to cancel or reschedule, please notify us a minimum of 24 hours in advance. Any cancellation with less than 24 hours of notice from the time of your appointment is subject to a cancellation fee equal to 50% of the cost of the scheduled service. Clients who fail to cancel or miss their appointments without giving any prior notification ("no-call, no-show") will be charged in full for the scheduled service. Appointments for groups of 2 or more clients require a 48 hour cancellation notice.
We recognize the time of our clients and staff is valuable and therefore have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time as we keep a wait list. Therefore, we then must compensate our staff for their time and also make up for the lost revenue. However, we realize that there are situations that come up from time to time.
Therefore, we only charge 50% of the services that would have been rendered if you notify us of your need to cancel or reschedule less than 24 hours prior to your appointment time. If you fail to cancel your appointment, you will be charged for the services that were scheduled in full. This is why we require a credit card from you to guarantee your reservation.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. The first appointment scheduled when putting your credit card on file will require a 25.00 charge to be applied to your services the day of your appointment. After this initial booking charge you will not be charged unless there is a cancellation/rescheduling less than 24 hours prior to appointment time (48 hours for groups of 2 or more clients) or a no show. Upon checkout, you may choose your preferred method of payment. In the event that the credit card transaction is declined, the balance due will be charged to your spa account, and you will be responsible for paying the balance prior to booking any future services.
We will contact you the day prior to your appointment to confirm your date and times. We also offer email and text confirmations.
No Call - No Show Policy
Clients who fail to cancel or miss their appointments without giving any prior notification ("no-call, no-show" aka NCNS) will be charged in full for the scheduled service.
If you NCNS us 2 times within a rolling 6 months time frame, you will not be allowed to schedule appointments for 6 months. After this waiting period, the client is allowed to book again.
If there are 2 more NCNS in another 6 months rolling time period, then you will no long be able to schedule with us.
We ask that you please arrive 10-15 minutes prior to your appointment time. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals may not be afforded extension of scheduled treatments in order to respect the scheduled appointments of other guests. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for the full price of the scheduled services so please plan accordingly.
SPA PARTIES / GROUP BOOKINGS
For parties of three or more, or for group bookings, a 50% deposit is required to secure your appointments at the time of booking. Exclusive use of the Spa is available; please inquire for fees and available dates.
Please send an inquiry email to [email protected] for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 15% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates as far in advance as possible.
48 hours notice is required to cancel or reschedule groups of 2 or more clients.
INCLEMENT WEATHER POLICY
Our policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During serious weather events, we are willing to make an exception to that rule. If the central Illinois area is under a weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
PRICES AND SERVICES
Prices and services are subject to change without notice. We will always do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
As always, we will honor prices of services purchased in gift card and package form. Clients will not be charged for a service price increase when their gift card or service package was purchased prior to a price increase.
We offer planned spa packages for your convenience, you are welcome to combine any of our spa services for a custom package that meets your needs.
We accept cash and all major credit and debit cards.
We also offer financing through Care Credit. Care Credit finances medical, dental, veterinary and now spa wellness programs! Care Credit can be used as a regular line of credit, or for purchases over 200.00, take advantage of our 6 months deferred interest program! (Deferred interest program cannot be combined with other sales, packages or promotions.)
We offer a 1.5% discount on cash purchases.
We are unable to process any returns or reimburse any payment transaction on any spa treatments, treatment series, or gift certificates that are purchased. We will, however, exchange them for spa credit of equal value. All sales are final.
We offer lockers for personal belongings for those who are receiving multiple services during their visits. For those who prefer to keep their belongings with them, we offer spa backpacks for your convenience. Inner Health Spa is not responsible for lost, damaged or stolen items.
MODESTY CONCERNS/ WHAT TO WEAR
It is never required that you are unclothed in front of anyone at our spa. Towels and robes are provided to keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are treating/massaging. They also leave the treatment room before you get up from the table. If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.
Our trained therapists and estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.
For the safety of our guests we cannot perform services on any client who is intoxicated or under the influence of any substance. This is to ensure your health and to prevent any injury when receiving services in our spa. Thank you for allowing us to give you the best experience possible while you are our guest.
CELL PHONES/ ELECTRONIC DEVICES
Out of consideration for our guests, we kindly ask that you turn your cell phones and other electronic devices to silent or vibrate upon arrival and to remember to speak in your soft spa voice once you enter the spa as services are taking place in close proximity. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
Gratuity is not included in the price of services. Customary tipping typically runs 15% to 20%, but is, of course, at your discretion. For excellent service, you may tip your therapist in the room or upon check out at the front desk with cash, debit or credit card. With spa packages or parties 15% gratuity will be added to the final bill. Gratuity is never expected but always appreciated by our service providers.
We want all of our guests, including you, to be able to enjoy a tranquil experience at Inner Health Spa, whether it be for a spa day or a single service. In order to ensure this, we ask that you please avoid bringing children with you to your spa appointments. While your appointment may be for a quick waxing service, someone in an adjacent room may be enjoying a relaxing massage or facial. For many this is precious “me time” so please plan accordingly for childcare during your service.
Please note: Spa guests age 12-15 must be accompanied by a parent/adult guardian. Please ensure that your child can contribute to our stress-free environment in the spa. Must be 16 for intimate waxing/sugaring services. No children under the age of 12. We sincerely appreciate your cooperation.
Gift Certificates are available in any amount and may be purchased at our front desk, by phone at 217-572-1611, or online at www.innerhealthspa.com. Out of town? Too busy? No problem. We will mail or email your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be physically present at check-out in order to be used. Any remainder of your gift certificate will then be kept on file as credit for future use.
Inner Health Spa specials cannot be used in combination with any other offer, sale or promotion.
When you schedule your appointment with us,
you are agreeing to these policies.